Hanoon Travels Privay
1. Introduction This Privacy Policy describes how Hanoon Travels ("we," "us," or "our") collects, uses, and handles your information when you use our services, including our website, mobile applications, and other platforms (collectively, the "Service").
Our Service aims to provide seamless travel planning and booking experiences. This page is used to inform you of our policies regarding the collection, use, and disclosure of information if you choose to use our Service.
By using our Service, you agree to the collection and use of information in accordance with this policy. The information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy is framed in view of India's Information Technology Act, 2000 and its associated rules.
2. Disclaimer of Association We are an independent travel service provider. While we may partner with various airlines, hotels, and other travel-related service providers, we are not directly associated, affiliated, endorsed, or in any way officially connected with any specific airline, hotel chain, or global distribution system unless explicitly stated in our terms of service for a particular booking. The names, marks, emblems, and images of other companies are registered trademarks of their respective owners. Our Service is designed to facilitate travel planning and booking for our customers.
3. Information We Collect To provide and improve our Service, we may collect the following types of information:
a) Information You Provide Directly to Us When you use our Service, you may provide information directly to us, such as when you create an account, make a booking, contact customer support, or participate in surveys. This includes:
Personal Identification Information: Your name, date of birth, gender, nationality, passport details, visa information.
Contact Information: Your email address, phone number, and mailing address.
Payment Information: Billing address, payment card details (processed securely by third-party payment gateways, we do not store full card numbers).
Travel Preferences: Your preferences for flights, accommodations, seating, dietary needs, loyalty program numbers, and other travel-related requests.
Booking Details: Information related to your travel itineraries, bookings, and reservations.
b) Information Collected Automatically When you use our Service, we and our third-party partners may automatically collect certain information to help us understand usage, fix bugs, and, where applicable, serve advertisements. This includes:
Usage Data: Information about how you interact with our website or app, such as pages viewed, features used (e.g., search queries, booking processes), buttons you click, and the time you spend on the Service.
Device Information: Your device model, operating system version, browser type, device language, IP address, and unique device identifiers (like the Advertising ID).
Location Information: If you enable location services, we may collect approximate location data to provide relevant local offers or services.
Crash and Performance Data (Log Data): In case of a service error, we collect diagnostic data through third-party services. This may include your device's IP address, device name, OS version, app/website configuration at the time of the error, and other statistics to help us fix the problem.
4. How We Use Your Information We use the information we collect to:
Provide and maintain the Service: To process your travel bookings, manage your itineraries, and facilitate communication with airlines, hotels, and other service providers.
Improve and Personalize the Service: To understand user preferences, analyze trends, optimize our website/app functionality, and fix bugs, crashes, and performance issues.
Communicate with You: To send booking confirmations, travel updates, important notices, respond to your feedback, support requests, or inquiries.
Marketing and Promotions: To inform you about special offers, promotions, or new services that may be of interest to you, based on your preferences and usage (you can opt-out of marketing communications).
Display Advertising: Where applicable, to show relevant advertisements from our partners, which supports the Service.
Ensure Security and Compliance: To prevent fraud, enforce our terms and conditions, and comply with legal obligations and governmental requests.
5. Third-Party Services & Advertising Our Service may be supported by ads or may integrate with third-party services. We work with third-party advertising, analytics, and payment partners who may collect information to provide personalized ads, securely process payments, and help us understand our users. These partners may include, but are not limited to: Google Analytics, Google Ads, Meta (Facebook) Audience Network, and various payment gateways.
These third parties may use cookies, device identifiers, and similar technologies to collect information. Their data collection and use are governed by their own privacy policies. We encourage you to review them. You may be able to opt out of interest-based advertising through your device's settings or by visiting the respective third-party websites.
6. Service-Specific Disclaimers
a) Booking Feature This feature is designed to help you search for and book flights, hotels, and other travel services. We act as an intermediary to facilitate these bookings.
Data Sharing for Bookings: Information you provide for bookings (e.g., name, passport details, contact info, travel preferences) will be shared with relevant third-party service providers (airlines, hotels, car rental companies, etc.) to fulfill your travel arrangements. This is essential for the provision of the Service.
Secure Payment Processing: We utilize secure, reputable third-party payment gateways to process your financial transactions. We do not store sensitive payment card information on our servers.
7. Data Security and Retention We value your trust and strive to use commercially acceptable means of protecting your information. We implement technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We retain collected data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Children's Privacy Our Service does not knowingly address anyone under the age of 13 (or 16 in the European Economic Area/UK). We do not knowingly collect personally identifiable information from children without parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we can take necessary action to remove the data.
9. Your Data Rights You have certain rights regarding your personal data. You can access, update, or correct much of your information directly through your account settings on our platform. For any specific requests regarding data we hold, or data collected by our analytics and advertising partners, please contact us at arshadullahkhan527@gmail.com.
10. Changes to This Privacy Policy We may update our Privacy Policy from time to time. This page is the sole and official channel for communicating any changes. We will not provide individual notifications for every minor update. You are advised to review this page periodically for any changes. Changes to this Privacy Policy are effective immediately after they are posted on this page. Your continued use of the Service after changes are posted will constitute your acknowledgment and acceptance of the modified policy.
11. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: arshadullahkhan527@gmail.com.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: arshadullahkhan527@gmail.com.